At Jazib, we strive to ensure a premium shopping experience for our customers. However, we understand that issues may arise, and we are here to assist you. Please review our refund and exchange policy below:
Refunds:
- Unopened and Undamaged Products: You may request a full refund for unopened and undamaged products within 30 days of purchase. Original shipping costs are non-refundable.
- Damaged Products: If your product arrives damaged, please contact us within 7 days of delivery with photos of the damage. We will offer a full refund or replacement, based on your preference.
- Incorrect Items: If you receive an incorrect item, please contact us within 7 days of delivery. We will arrange for the return of the incorrect item and send you the correct product at no additional cost.
Exchanges:
- Unopened and Undamaged Products: We are happy to exchange unopened and undamaged products within 30 days of purchase for a product of equal or greater value. Return shipping costs will be the customer’s responsibility.
Important Notes:
- All refunds and exchanges require proof of purchase (receipt or order confirmation).
- We reserve the right to deny unreasonable or excessive return requests.
- Refunds will be processed to the original payment method within 5-7 business days of receiving the returned product.
Contact Us:
For any questions regarding refunds or exchanges, please contact our customer service team:
📞 Phone: +92 3410073788
📧 Email: JazibOfficial.store@gmail.com